TRAVELITES TERMS & CONDITIONS AND CANCELLATION POLICY

TERMS AND CONDITIONS

• No refunds will be issued for any unused portions of accommodations, missed meals, transportation segments, sightseeing excursions, or any other services included in the booking. Such unused items are non-refundable and non-exchangeable.
• Room assignments are determined by the hotel based on availability at the time of check-in, within the category of room specified on the confirmation voucher.
• No refund claims shall be entertained if the services and amenities of the hotel do not meet expectations. Such instances will be reviewed on a case-by-case basis.

CANCELLATION POLICY

The following cancellation charges will be applicable based on the number of days prior to the scheduled arrival date, and are contingent upon the payment status:

• For bookings where full payment has been received:
  • Cancellations made 30 days or more prior to arrival: 50% of the total booking cost will be charged.
  • Cancellations made between 29 and 16 days prior to arrival: 75% of the total booking cost will be charged.
  • Cancellations made between 15 and 0 days prior to arrival: 100% of the total booking cost will be charged.
  • Bookings made for the peak season (Puja period, Diwali, Summer vacation and from December 15th to January 31st): No refunds will be provided.
  • No refunds will be issued for any unused room nights.
• For bookings where only an advance payment has been made:
  • In the event of any cancellation, 80% of the advance payment will be retained, and 20% will be refunded.

The management reserves the right to modify or alter the tour itinerary due to unforeseen circumstances such as natural disasters or political unrest. No claims for compensation or adjustments will be entertained as a result of such changes or alterations.

PAYMENT POLICY

• We are pleased to assist in planning your holiday and will confirm your reservation subject to hotel availability at the time payment is processed.
• Payments can be made through the following methods: National Electronic Funds Transfer (NEFT), Real Time Gross Settlement (RTGS), online transfer, or by cash or cheque deposit into the designated accounts.
• A minimum of 50% of the total package cost is required as a booking deposit to secure the reservation.