Refund Policy

Know more about Travelite's Refund Policy


At Travelites, we strive to provide you with exceptional travel experiences while maintaining competitive prices. However, during peak times or blackout days, which encompass periods of heightened demand or specific dates with limited availability, we regret to inform you that no refunds will be issued for cancellations. These high-demand periods may coincide with holidays, festivals, or other instances when travel services experience an unprecedented surge in demand.

1. Why No Refunds?

Our commitment to delivering competitive prices and outstanding services relies on meticulous planning and the advance allocation of resources. During peak times or blackout days, we make upfront investments to secure accommodations, transportation, and other services, ensuring a seamless travel experience for our customers. Cancellations during these periods result in significant financial implications and may prevent other travelers from accessing the same opportunities.

2. Encouraging Flexibility:

While we acknowledge that circumstances may change, we strongly encourage our customers to explore travel insurance options or consider alternative arrangements to accommodate unforeseen changes in plans during peak times or blackout days. This ensures that you can still relish your travel experience without the risk of forfeiting your investment.

3. Refund for Non-Peak Periods:

For cancellations made outside of peak times or blackout days, our standard cancellation and refund policy will apply. We are committed to providing fair and flexible options to accommodate your changing needs, ensuring a hassle-free experience during non-peak periods.

Please refer to our complete cancellation and refund policy for detailed information on cancellation timelines, fees, and procedures.

Thank you for choosing Travelites for your travel adventures. Your understanding is invaluable, and we eagerly anticipate serving you during your upcoming journeys.

Note: This policy is subject to change, so we recommend checking it periodically for updates.

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Travelites Corporate Office:
Room No - 1 D, First Floor, Govind Bhawan, 2, Brabourne Road, Lal Bazar, Kolkata - 700001
Travelites Registered Office:
90, Mata Monmohini Nagar, Kolkata - 700108
Travelites Vietnam Office:
139/25 Nguyen Van Luong Str, Ward 10, Go Vap Dist, HCM City, Vietnam

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