Return Policy

Know more about Travelite's Return Policy


At Travelites, we aim to ensure your satisfaction with the products and services we offer. If you encounter any issues with the merchandise purchased directly from our website or authorized Travelites outlets, please review our return policy outlined below:

Return Policy:

At Travelites, our commitment is to provide you with exceptional travel experiences. While our services typically do not involve physical products, we understand that there may be instances where adjustments or modifications are necessary. Please review our return policy below for a clear understanding of our guidelines:

1. Service Modifications:

  • Travelites acknowledges that plans can change. If you need to modify your travel arrangements, please contact our customer service team at []. We will work with you to explore alternative options, subject to availability and any applicable fees or charges.

2. Refunds for Unutilized Services:

  • In certain cases where you are unable to utilize a pre-booked service due to unforeseen circumstances, Travelites may evaluate requests for refunds on a case-by-case basis. Such requests must be submitted in writing to [] within [X] days of the missed service. Approval is subject to the terms and conditions of the service provider and may involve administrative fees.

3. Cancellation Policy:

  • For cancellations made outside of peak times or blackout days, our standard cancellation policy will apply. Details regarding cancellation timelines, fees, and procedures can be found in our comprehensive cancellation policy.

4. Peak Time and Blackout Days:

  • During peak times or blackout days, which denote periods of exceptionally high demand, specific dates, or limited availability, modifications or cancellations may be subject to additional restrictions. Please refer to our comprehensive cancellation policy for detailed information.

5. No Refunds During Peak Times or Blackout Days:

  • We regret to inform you that, during peak times or blackout days, no refunds will be provided for cancellations. These periods may include holidays, festivals, or other instances of heightened demand.

6. Change Requests:

  • Change requests for travel dates or services may be accommodated based on availability and subject to any applicable fees. Please contact our customer service team for assistance with change requests.

Thank you for choosing Travelites for your travel needs. We are here to assist you in navigating any changes to your travel plans and ensuring a seamless and enjoyable experience. For further inquiries or assistance, please contact our customer service team at [].

Note: This policy is subject to change, so we recommend checking it periodically for updates.

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Travelites Main Office:
90, near Bonhooghly, Mata Monmohini Nagar, Palpara, Baranagar, West Bengal 700108
Travelites Agra Office:
17 Puneet Vihar, Shashtripuram Road, Sikandra Agra, Uttar Pradesh 282007, India
Travelites Vietnam Office:
139/25 Nguyen Van Luong Str, Ward 10, Go Vap Dist, HCM City, Vietnam

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