Cancellation and Refund Policy

Know more about Travelite's Cancellation and Refund Policy


1. Peak Time and Blackout Days

During peak times or blackout days, which are periods of exceptionally high demand or specific dates with limited availability, we regret to inform you that no refunds will be provided for cancellations. These dates may include holidays, festivals, or other high-demand periods when travel services are in high demand.

2. Why No Refunds?

Our commitment to offering competitive prices and excellent services relies on careful planning and allocation of resources. During peak times or blackout days, we allocate resources well in advance to ensure your travel experience is seamless. This includes securing accommodations, transportation, and other services. Consequently, cancellations during these periods result in significant financial implications for us and may prevent other travelers from enjoying the same opportunities.

3. We Encourage Flexibility

While we understand that circumstances can change, we encourage our customers to consider travel insurance options or alternative arrangements to accommodate unforeseen changes in plans during peak times or blackout days. This ensures that you can still enjoy your travel experience without the risk of losing your investment.

4. Refunds for Non-Peak Periods

For cancellations made outside of peak times or blackout days, our standard cancellation and refund policy will apply. We are committed to providing fair and flexible options to accommodate your changing needs.

Please review our complete cancellation and refund policy for detailed information on cancellation timelines, fees, and procedures.

Thank you for choosing Travelites for your travel adventures. We value your understanding and look forward to serving you during your upcoming journeys.

Note: This policy is subject to change, so we recommend checking it periodically for updates.

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Travelites Corporate Office:
Room No - 1 D, First Floor, Govind Bhawan, 2, Brabourne Road, Lal Bazar, Kolkata - 700001
Travelites Registered Office:
90, Mata Monmohini Nagar, Kolkata - 700108
Travelites Vietnam Office:
139/25 Nguyen Van Luong Str, Ward 10, Go Vap Dist, HCM City, Vietnam

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