Travelites Terms & Conditions

TRAVELITES

Terms & Conditions

Cancellation and Payment Policy

Effective Date: 2026
Website: travelites.in

This document sets out the binding terms governing all bookings made
through Travelites, its representatives, or its registered office.

Welcome to Travelites

Welcome to Travelites. Please read these Terms and Conditions carefully
before booking any tour, package, or service through our platform,
representatives, or registered office. By paying any portion of the
booking fee or confirming an itinerary, you (“the Client/Traveler”)
agree to be bound by the terms detailed below.

1. SCOPE & BOOKING ACCEPTANCE

A. Independent Coordination

Travelites acts as an authorized travel curator and intermediary
connecting clients with independent service providers, including
accommodations, local transport operators, guides, and activity
coordinators.

B. Binding Agreement

Any confirmation voucher, invoice, or booking receipt issued by Travelites
constitutes a binding agreement governed strictly by these terms.

2. PAYMENT TERMS & SCHEDULE

To guarantee vendor holds and lock in inventory for peak operational
seasons, Travelites enforces a standardized payment timeline:

A. Advance Deposit for Confirmation

• A minimum non-refundable commitment deposit of 50%
  of the total package value is required at the time of booking to
  initiate hotel blockages, transport scheduling, and logistics setup.
• Reservations remain provisional and subject to price or availability
  changes until the advance payment reflects in Travelites’ official
  accounts.

B. Balance Clearance

• The remaining 50% balance payment must be cleared
  in full at least 15 days prior to the scheduled
  date of departure/check-in.

C. Non-Payment & Auto-Cancellation

• Failure to remit the outstanding balance within the mandatory
  15-day timeline grants Travelites the unreserved right to treat
  the booking as voluntarily cancelled by the traveler, invoking
  standard cancellation retention penalties.

3. CANCELLATION & REFUND POLICY

All cancellation requests must be transmitted formally via email from
the registered email address linked to the booking to ensure official
timestamp verification. Verbal, telephonic, or chat cancellations are
not recognized.

A. When Full (100%) Payment Has Been Made

If the entire booking amount has been cleared, refunds and deductions
are determined based on the date the written cancellation notice is
received relative to the departure date:

B. When Only Advance Payment Has Been Made

If a cancellation request is lodged when only the initial
50% deposit has been collected:

• 80% of the advance amount paid will be forfeited and
  retained by Travelites to offset administrative costs, booking fees,
  and vendor hold penalties.
• 20% of the advance amount paid will be processed
  for refund to the client.

C. Peak Season & Festive Blackout Windows (100% Non-Refundable)

Due to strict non-refundable contractual commitments with hospitality
and transport vendors during high-demand travel periods, no refunds
or adjustments will be issued for cancellations of trips falling
within the following windows, regardless of when the request is
submitted:

• Holi
• Bengali New Year (Poila Boishakh)
• Summer Vacation Period (May – June windows as noted in the quotation)
• Durga Puja
• Diwali & Kali Puja
• Winter & Year-End Peak: 15 December – 31 January
• Valentine’s Week: 7 February – 14 February

4. TERMS & OPERATIONAL CONDITIONS

A. Unused & Discontinued Services

No refunds, partial credits, or pro-rated price reductions will be
granted for unused services, including but not limited to: missed meals,
untaken excursions, voluntary early checkouts, delayed arrivals, or
unused vehicle seating.

If a traveler decides to abandon or modify their itinerary midway for
personal reasons or illness, all unutilized services are deemed forfeited.

B. Accommodation & Room Allotment

Check-in / Check-out

Standard hotel check-in and check-out timings apply as designated by
each property. Early check-in or late check-out cannot be guaranteed
by Travelites and remains subject to hotel availability and potential
property-level surcharges.

Room Allocation

Room category, bed types (double vs. twin), floor level, and specific
room views are allocated at the sole discretion of the hotel front desk
upon arrival, governed by real-time inventory.

Service Standards & Dissatisfaction

While Travelites vets its partner properties, daily operations, food
preparation, maintenance, room cleanliness, and staff demeanor are
exclusively controlled by property management. Travelites entertains
no financial claims, compensation demands, or chargeback disputes
stemming from personal dissatisfaction with hotel service quality or
individual facilities.

C. Force Majeure & Itinerary Modifications

Travelites reserves the unconditional right to alter, modify, shorten,
or re-route itineraries prior to or during the journey without prior
notice in response to:

• Extreme weather conditions, snowfall, landslides, or natural disasters.
• Road blockages, infrastructure repairs, or highway closures.
• Civil unrest, political agitation, strikes, bandhs, curfews, or
  sudden administrative restrictions.

In such events, client safety remains the paramount operational concern.
While alternate accommodations or travel routes will be coordinated
where practicable, alterations do not entitle the client to full or
partial refunds.

D. On-Ground Contingency Expenses

The package pricing includes strictly the services delineated in the
final confirmed itinerary voucher.

Any supplementary expenditure arising from force majeure events,
medical emergencies, vehicle detours, additional nights stranded at
transit points, or emergency porter/guide hire must be settled directly
on the spot by the traveler.

5. CLIENT RESPONSIBILITIES & GOVERNANCE

A. Documentation & Permits

Travelers are responsible for carrying valid government-issued photo IDs
(Voter ID, Passport, Aadhaar, Driving License) and necessary travel
permits as advised for regional checkpoints.

B. Governing Law

All transactions, service contracts, and disputes arising out of or
related to Travelites’ operations fall under the exclusive jurisdiction
of the competent courts in Kolkata, West Bengal, India.

Contact

For any queries regarding this policy, please contact:

Travelites Support
info@travelites.in

travelites.in