FAQ

• Below 5 years of age – complimentary/ as per accommodation policy.
• 5 to 8 years of age – 50% of per adult cost/ as per accommodation policy.
• Above 8 years of age – full cost/ as per accommodation policy.

• Price is valid for 01 adult person based on minimum 2 guaranteed adults.
• Holiday/ Private/ Homestay Accommodation is booked with 50% of the Total Holiday/ Accommodation Amount.
• Accommodation is booked with 100% of the Total Accommodation Amount.
• 100% payment to be paid before the trip/ accommodation booking starts.
• Tour/ Accommodation booking stands cancelled if payment due date mentioned, exceeds 7 days of non-payment or part payment.

• Cancellation for refund is only accepted by email, text message or WhatsApp message by the booking person himself/ herself.
• 25% of the Total Holiday Amount deduction will be there if any cancellation is done 21 days prior to the journey and/ or check-in date.
• 50% of the Total Only Homestay Booking/ Holiday with Homestay Amount deduction will be there if any cancellation is done 21 days prior to the journey and/ or check-in date.
• 50% of the Total Holiday Amount deduction will be there if any cancellation is done 14 days prior to the journey and/ or check-in date.
• 100% of the Total Holiday Amount deduction will be there if any cancellation is done 7 days prior to the journey and/ or check-in date.
• 100% of the Total Holiday Amount Total Only Homestay Booking/ Holiday with Homestay Amount deduction will be there if any cancellation is done 20 days prior to the journey and/ or check-in date.
• 100% of the Total Holiday Amount deduction will be there in case of NO SHOW.
• Final confirmation will be provided on full payment.
• The vehicle will be provided as per the mentioned tour plan (Point to Point Basis only – Not in Disposal).
• Package rates are subject to change without prior notice.
• No Refund or Compensation for any unused services/ transportation in any circumstance.

For any cancellation, please mail to cancellation@travelites.co.in. No Cancellation will be entertained if not mailed or physically mailed to Travelites at 90,Mata Monmohini Nagar,Kokata-700108 or by written consent (Text Message/ WhatsApp Message) by the Guest who has booked with Travelites at +91 8902481053/ +91 7980297340.

All disputes are subject to Kolkata Jurisdiction.

By Travelites Management

If your date of journey is less than 7 Days, there will be no refund until and unless any accommodation has a different policy. Other refunds are also based upon Hotel & Transport Management Policies. There is NO REFUND against the booking of Bengal & Sikkim Homestays less than 20 days of Journey and/ or Check-in date. In case of confirmation, take all necessary information before booking with Travelites. Please make payment only against official email from support@travelites.co.in

For any refund status, please mail to cancellation@travelites.co.in & support@travelites.co.in

All disputes are subject to Kolkata Jurisdiction.

By Travelites Management

For any problems/ complaints, please mail to complaint@travelites.co.in

All disputes are subject to Kolkata Jurisdiction.

By Travelites Management

• Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour shall be paid directly to the Guest(s) by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
• No refund can be made to the Guest(s) for unused services, unused transportation, unused air conditioning/ heater in accommodation & transportation, unused sightseeing, unconsumed meals included in the package, (breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler.
• No refund is admissible on count of deficiency in quality of amenities provided – Any dispute regarding service provided, room quality, food quality, transportation quality, complimentary transfers as provided by the accommodation, is to be taken with the concerned accommodation or transport management company directly by the Guest(s) without involving the agency (Travelites) at any point.
• All extra charges for laundry; telephone; minibar; alcohol, beverages, and food, room heater, fireplace, air-conditioning, lose or damage of the accommodation and its assets, taxes etc as billed by the accommodation are to be paid directly by the Guest(s) on his/her own account.
• For package tours, after departure, the services included in the vacation cannot be changed, or there are changes in an itinerary for reasons beyond the control of the Agency, the Agency will arrange for the provision of comparable services. Any resulting additional expense will be payable by the Guest(s), and any resulting savings will be refunded by the agency to Guest(s).
• Refund claims are forwarded to the concerned accommodation/ travel management, & a refund is possible only when the amount is returned/credited to the Agency´s account by the accommodation/ transport management as per their rules & regulations. In general, it takes 15-21 days, from the date of cancellation mail. There is NO REFUND against the booking of Homestays in Bengal & Sikkim if cancelled before 20 days of journey and/ or check-in date.
• No part or full refunds are permissible if the area/location of the accommodation suffers a power cut, due to load shedding or otherwise & air-conditioners/fans/ lights, etc. do not function.
• Guest(s) not availing the services offered due to personal sickness/tragedy will not be eligible for a refund.
• No refund is applicable if the services cannot be rendered due to Severe Weather Conditions like Rainfall, Snowfall, Storm; Natural Calamities like Earthquake, Flood, Tornado, Typhoon, Land Slides; Riots; Curfew, etc. in the respective starting or destination of travel.
• Postponement of travel dates after initial confirmations/ booking will fetch no refund for the Guest(s), it will be treated as “No Show”.
• All disputes are subject to Kolkata Jurisdiction.

• Check In / Out timings as prescribed by the respective accommodation is to be followed by the Guest(s). Extra charges for retention of rooms beyond the time or Early Check-in will be billed by the accommodation & it has to be paid directly on spot by the Guest(s). Travelites will take no liability and responsibility towards the Guest(s) or accommodation in this scenario.
• Travelites will take no liability and responsibility towards the Guest(s), if the Guest(s) fell sick during the journey or any outdoor activities like river rafting, swimming, paragliding, snorkeling, climbing, car racing, car driving, boating, camping, trekking, high altitude, and allied activities.
• Travelites will take no liability and responsibility towards the Guest(s), if the Guest(s) faces any sort of accident like train, airplane, ship, boat, car, animal attack, trekking, high altitude, dacoit attack, drowning, bombing, political turmoil, food poisoning, cylinder burst, riots, curfews and similar mishaps.
• Travelites will take no liability and responsibility towards the Guest (s) for any Death of the Guest(s) while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the Guest(s) or their relatives at their own cost and consequences.
• Travelites will take no liability and responsibility towards the Guest(s) if the Guest(s) or any of their group members face any sort of abusive, misconduct, misbehavior from accommodation staff, drivers and other related human resources involved during the tour. Any injury, loss, personal harm, death or damage caused to any Guest(s) or their property by the act or default of the management/employees/ agents of an independent contractor should be reported to the accommodation and transport owners.
• Travelites will take no liability and responsibility towards the Guest(s) for any damages, additional expenses or any consequential losses suffered by the Guest(s) due to Cancellation, Amendment and/or Alteration of any of the services of the tour mentioned in the Itinerary/ Brochure by TRAVELITESafter the registration / booking by the Guest(s).
• Travelites will take no liability and responsibility towards the Guest(s) for any loss of baggage by independent contractor or their agents, hotel staff, bus/coach or during tour including damage or loss caused to the Guest(s) due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway Authority.
• Travelites will take no liability and responsibility towards the Guest(s) for any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the Guest(s) for the tour, including any consequential loss or additional expense whatsoever if the Guest(s) is not allowed to stay in the Accommodation or board the Train/Flight to on account certain reasons beyond the control of Travelites.
• Travelites will take no liability and responsibility towards the Guest(s) for allocation of seats, and food service in the Aircraft/ Train/ Ship/ Cruise etc.
• Travelites will take no liability and responsibility towards the Guest(s) for any overstay expenses on account of any delay or changes in Air, Bus, Ship, Train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, political unrest, quarantine, or any other reason whatsoever.
• All disputes are subject to Kolkata Jurisdiction.

• If the Guest(s) is willing to amend or cancel his/ her booking because of whatsoever reasons including death, accident, illness, natural calamities, reaching late, missing flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport or any other personal reasons including non-payment of the balance payment, the Company (Travelites) is liable to recover Cancellation charges from the Guest(s) as per the Accommodation & Travel Cancellation Policy with all deductions.
• If the Guest’s flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport is late on reaching a specified destination or canceled from destination or in mid-way, the Guest(s) is supposed to Call/ Inform anyhow to Travelites& the Connecting Transportation Driver arranged by Travelitesat that specified destination. Somehow if the information doesn’t reach any of the above specified Personnel, cancellation of the connecting transport booking may happen and hence the Company (Travelites) is liable to recover Cancellation charges from the Guest(s) as per the Accommodation & Travel Cancellation Policy with all deductions. In this scenario, guests need to reach the destination on their own.
• If the Guest’s flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport is late on reaching a specified destination or canceled from destination or in mid-way even if the transportation is booked being a part of the package of any specific tour, the Guest(s) is supposed to Call/ Inform anyhow to Travelites& the Accommodation who is selling the Packaged Tour for assistance. Guest(s) have to personally chalk out the best way to reach the specified destination/ safe place anyhow with guidance from Travelites & Accommodations involved. The main motif at such a situation of the Guest(s) & Travelitesshould be to solve the problem and make the Guest(s) SAFE & SECURE. No Cancellation Request will be entertained in this scenario.
• The cancellation policy of the concerned accommodation will be applicable for the room or package booking, for which the reservation voucher is issued. Generally, the cancellation charges will vary from a minimum of 10% to a maximum of 100% (no refund). The exact cancellation charge will vary from case to case depending on the season, number of days before the check-in date, etc.
• A “No Show” will result in forfeiture of the full amount paid during reservation. “No Show” is applicable when the Guest(s) is not available on day 1 of the itinerary. If one member of the family is not available, the “No Show” policy will still be applicable for that member and the entire amount for that member will be forfeited.
• Similar accommodation/ room(s) quality must be provided to the Guest(s) if not the accommodation/ room(s) booked be provided due to any reason. No Cancellation Request will be entertained in this scenario.
• Airport transfers are complimentary with package bookings if offered by the accommodation. Guest(s) not using the included transfer will not be given cash equivalent or a price reduction.
• Cancellation policies of the respective Airlines/ Railways will be followed by the Agency if any bookings are done by the Company for Guest(s).
• The Agency is a booking agent for the accommodations, & is responsible up to the point of allotment of reserved room to the Guest(s). The Agency is not responsible for maintenance & upkeep of the accommodation rooms, food quality, or services provided by the accommodation. No Cancellation Request will be entertained in this scenario.
• The Agency is a booking agent for the transportation, & is responsible up to the point of allotment of reserved transport to the Guest(s). The Agency is not responsible for maintenance & upkeep of the transportation or services provided by the transport company. No Cancellation Request will be entertained in this scenario.
• Tour itinerary arranged by Travelites may differ due to certain conditions and scopes, so similar itinerary will be re-scheduled given there is no natural calamities or political turbulence in the destinations. No Cancellation Request will be entertained in this scenario. Additional costs may arise and that need to be borne by Guest(s).
• All disputes are subject to Kolkata Jurisdiction.

Itinerary

• Accommodation and arranged sightseeing may be subject to change at any time due to circumstances beyond Travelites’ & Respective DMCs’s & Respective DMCs control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. Travelites’ & Respective DMCs also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. In case of any appreciable variation in the tour price due to these circumstances, Travelites’ & Respective DMC reserves the right to make adjustments to the tour costs as necessary.

Special Requests

• Specific requests should be advised at the time of booking. Please note that every effort will be made to secure special requests, however they cannot be guaranteed.

Baggage

• Travelites & Respective DMCs provides handling of baggage only as specified in the quotation / itinerary. Baggage and personal effects are at the owner’s risk throughout the tour and Travelites& Respective DMCs assumes no liability for loss or damaged baggage. Baggage insurance is hereby recommended.

Taxes & Gratuities

• Hotel taxes as imposed by city and state governments are included. Airport taxes are included where specified in the itinerary. Gratuities for tour guides, drivers, porters, camp staff, ship crew and Tour Managers are not included and are at the discretion of the traveler.

Prices & Arrangements

• The tour price includes handling and operational charges and is quoted based on the current rates of exchange and tariffs for Indian Citizens unless otherwise specified. Entrance fees as part of scheduled sightseeing tours are also included in this price unless otherwise stated. This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc. All our offered, quoted and proposed prices are based on Indian Citizens only, unless otherwise specified.

Exclusions

• The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price.

Photography

• Travelites & Respective DMCs reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. Travelers who prefer their images not be used are requested to keep the Travelites & Respective DMCs representative duly informed prior to final payment and they will be exempted from this photography waiver clause.

Registration

• A non-refundable deposit of 10% is required at the time of booking for individual / FIT travelers. The balance is payable 30 days prior to arrival. If the reservation is made within 30 days of departure, the entire tour price must be paid at the time of confirmation.

Cancellation

• The Agency is a booking agent for the accommodations, & is responsible up to the point of allotment of reserved room to the Guest(s). The Agency is not responsible for maintenance & upkeep of the accommodation rooms, food quality, or services provided by the accommodation. No Cancellation Request will be entertained in this scenario.

Claims & Refunds

• Refunds are not made for any services not delivered/performed, except for verifiable extenuating circumstances when on tour. Please see our Travelites & Respective DMC’s Responsibility clause below. For verifiable claims to be considered, they must be received in writing within a reasonable time frame before the termination of the program. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Travelites & Respective DMCs is not liable for any claims that are not received within 30 days of the termination of your program. All claims for days missed while travelling should be made in writing within 30 days of the program.

Health Precautions

• Please ensure that you consult your personal physician about anti malaria precautions and other inoculations and vaccinations before travel. Where applicable.

Travel Advisories/ Warnings

• It is the responsibility of travelers to be informed about the most current travel advisories and warnings by referring to their respective government agencies announcements. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveler still choose to travel, notwithstanding any travel advisory or warning, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

Travellers Representation

• Traveler(s) represent(s) that neither he nor anyone traveling with him has any physical condition or disability that could create a hazard to himself or other members of the tour. Travelites & Respective DMCs reserves the right to remove from the trip, at the sole expense of the traveler, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

Air Transportations

• Airline operators will not to be held responsible for any act, omission or event occurring while passengers are not on board their aircraft. International air carriers are also subject to international air conventions limiting their liability.

Passport & Visas

• Please note that passport holders are responsible for obtaining the required documentation applicable for entry to Specific International Destinations. Please note also that passports must be valid for six (6) months before departure and should also have sufficient blank pages for visas and immigrations stamps (if required). Travelites & Respective DMCs cannot be held responsible should you be denied entry to a country / entry port due to non-compliance with these requirements

Travel Insurance

• Travelites & Respective DMCs strongly recommend all clients take out comprehensive travel insurance prior to date of travel. This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. Travelites & Respective DMCs cannot be held responsible for any costs arising from such loss or injury.

Arbitration Agreement

• Any claim arising out of or relating to these Terms and Conditions, to the Limits on Travelites & Respective DMCs Responsibility clause, to the brochure, to any information relating in any way to the trip itself or to any products or services related to the trip, shall be settled in the first instance by binding arbitration in the applicable legal forum as detailed in clause 26 of these Terms and Conditions. In lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means. Arbitration is the exclusive forum in the first instance for dispute resolution and except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees. It is agreed between Travelites & Respective DMCs and the traveler(s) that all lawsuits against Travelites & Respective DMCs arising under, in connection with, or incidental to the tour shall be filed, if at all, in the courts of Kolkata, India to the exclusion of the courts.

Applicable Law & Forum

• This agreement shall be construed, interpreted and enforced in accordance with, and shall be governed by the laws of Specific International Destinations. It is agreed between Travelites & Respective DMCs and the traveler(s) that all lawsuits against Travelites & Respective DMCs arising under, in connection with, or incidental to the tour shall be filed, if at all, in the courts of Kolkata, India to the exclusion of the courts.